Ryan Wenk: How ‘right person, right seat’ fuels Worksighted’s explosive growth
As Ryan Wenk prepared to graduate from Northwood University, he developed a list of 50 companies he was interested in working for.
They were different sizes and different industries, but all based in Michigan. Wenk reached out to them all, eventually talking with 10 businesses, before booking meetings with about five companies in his original top 50.
One of the meetings? A relatively small tech company, with just over 30 employees at the time, based in Holland, Mich.
Barry Rice, director of sales and marketing at the time, helped Wenk learn more about Worksighted’s past and future, and what potential opportunities might be available when he graduated.
Once he did graduate, Wenk had offers from companies on Michigan’s East Side, but he couldn’t quite shake his positive experience with Worksighted. So he made a phone call.
“I had a good feeling this would be a good fit for me. Quickly after, I had an offer from Worksighted – within a week I accepted the offer, graduated, and moved to Holland, a place where I knew no one,” Wenk recalls. “Looking back it is pretty unbelievable at times, in some ways I got lucky, but in a lot of ways I setup myself up for success by knowing what I wanted in a career, and being proactive to find a place that would align with my vision.”
Welcome to the team, Employee #34.
Since that special moment nearly three years ago, a moment that seemed almost destined, Wenk has helped promote the heck out of Worksighted, a firm that has almost doubled to about 65 employees and increased its revenue to an estimated $12 million in 2017.
He’s the marketing manager now, experimenting, talking strategy, and, like everyone at Worksighted, blazing new trails. The company is only 17-years-old after all.
“Having the opportunity to develop a strategy and execute on it at this level, this early in my career is amazing,” Wenk said. “Since every day presents a new challenge, we also have the opportunity to learn something new every day. Having a direct impact on the success of Worksighted on a day-to-day basis is the most valuable thing to me – I’m enjoying the ride and loving every second of it, including the failures.”
Creating a job for himself
Wenk didn’t start as marketing director, of course, he had to earn it.
But thanks to Worksighted’s innovative, wait, let’s try a different phrase, employee-focused work culture, that’s better, Wenk had the leadership support to find the perfect spot for him.
Which brings us to Right person, right seat, a core company principle.
Wenk began his Worksighted journey as a sales representative, meaning he helped qualify potential clients and set appointments for senior representatives.
Six months in he discovered, however, it was difficult to land appointments because Worksighted had a limited brand awareness. Even though marketing hadn’t crossed his mind as a full-time career path, he had marketing experience in his internships, so Wenk recognized an opportunity.
Honest, open communication is encouraged at Worksighted, allowing him to approach leadership with no worries. He pitched them the value in having a dedicated marketing person on the team – someone to align sales and marketing to build brand awareness and continue growth. He felt he should transition into it.
In other words, right person, wrong seat.
“It’s not that I don’t think I could have been successful in sales, but marketing is a more natural fit for me,” Wenk said. “The leadership team knew I was a good culture fit, and were willing to take a risk and let me develop the marketing. Eight months later, I was officially moved into a dedicated marketing position.”
Right person, right seat.
Wenk started learning marketing hands-on, just the way he likes it.
“I learn through doing things, not through reading online or in class,” he said, speaking from a conference room with an orange accent wall to his left, a slim laptop in front of him, keeping an occasional eye on the Tuesday happenings at the company. “I am given the freedom to try new things.”
What he’s selling
People. Simple as that.
Sure, Worksighted has incredible IT support services that help businesses grow by aligning their technology with their business goals. Employees manage IT services for companies and help implement new IT projects for companies.
If they didn’t take care of business there, Worksighted wouldn’t have clients in Holland and Grand Rapids and Lansing and the Detroit area. Or be opening a satellite office in the Wixom area.
That said, competing IT companies also offer similar services. So why Worksighted?
Well, Wenk is confident Worksighted’s people stack up. Their skills first and foremost. But their passion, that’s the secret sauce, my friend.
“People come to work every day and love what they do,” he said. “The difference is the people who deliver the services.”
That leads to next-level customer service. And happy customers.
Mike Harris, co-founder and vice president of Worksighted, touched on this during his speech at TEDxMacatawa on Tuesday. He said businesses today must deliver outcomes, not just value. And they must have a strong belief in the outcomes they care about, gain alignment around it, build trust, innovate, pull in new people from outside and then, and only then, deliver incredible outside value.
“The days of a job is just a job are over,” Harris said. “A job is a cause.”
He promoted the idea of growth through coaching, letting employees drive and figure things out, because they might just be more careful and effective in some areas than the business owner.
“Trust them,” Harris said.
Worksighted trusted Wenk to deliver on his desire to transform the company’s brand awareness. And he has. And he will continue to. He’s motivated because he’s not marketing a widget, he’s marketing people he enjoys and a home away from home.
“If you are not really passionate about what you are marketing, it’s not going to be as quality as it could be,” Wenk said. “I haven’t dreaded coming to work one day since I have been here.”